The language of service encounters : a pragmatic-discursive approach / J. César Félix-Brasdefer.

"Service encounters are ubiquitous in social interaction. We buy food and everyday items in supermarkets, convenience stores, or markets; we purchase merchandise in department stores; or we request information at a visitor information center. This book offers a comprehensive account of service...

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Bibliographic Details
Main Author: Félix-Brasdefer, J. César
Format: Book
Language:English
Published: Cambridge : Cambridge University Press, 2015.
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