Emotional engineering. Vol. 2 [electronic resource] / Shuichi Fukuda, editor.
In an age of increasing complexity, diversification and change, customers expect services that cater to their needs and to their tastes. Emotional Engineering vol 2. describes how their expectations can be satisfied and managed throughout the product life cycle, if producers focus their attention mo...
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| Online Access: |
Full Text (via Springer) |
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| Other Authors: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
London ; New York :
Springer,
©2013.
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| Subjects: |
Internet
Full Text (via Springer)Online
| Call Number: |
TS171.4 .E46 2013
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| TS171.4 .E46 2013 | Available |