Functional Literacy of Clerical Workers [electronic resource] : Strategies for Minimizing Literacy Demands and Maximizing Available Information / JoAnn Crandall.
An ethnographic study of five clerk-typists and five applications clerks in a large federal agency included observations, interviews, and a 3-week job literacy program. Both in their performance on job tasks and in the tests and exercises in the literacy program, the clerks demonstrated a number of...
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Full Text (via ERIC) |
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| Format: | Electronic eBook |
| Language: | English |
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[S.l.] :
Distributed by ERIC Clearinghouse,
1981.
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Internet
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| Call Number: |
ED317796
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| ED317796 | Available |