A New Culture of Assessment Preliminary Report on the ARL SERVQUAL Survey /

A New Culture of Assessment [electronic resource] : Preliminary Report on the ARL SERVQUAL Survey / Colleen Cook, Fred Heath and Bruce Thompson.

Texas A&M University and the Association of Research Libraries (ARL) under the New Measures initiative are engaged in a project to evaluate service quality in research libraries using an augmented SERVQUAL instrument. In spring 2000, 13 ARL libraries in North America invited a random sample of s...

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Bibliographic Details
Online Access: Full Text (via ERIC)
Main Author: Cook, Colleen
Other Authors: Heath, Fred, Thompson, Bruce
Format: Electronic eBook
Language:English
Published: [Place of publication not identified] : Distributed by ERIC Clearinghouse, 2000.
Subjects:
Academic Libraries.
Higher Education.
Library Services.
Research Libraries.
Student Surveys.
Teacher Surveys.
User Satisfaction (Information)
World Wide Web.

Internet

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Online

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Call Number: ED450746
ED450746 Available

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