Introduction to call centers [videorecording] / written by Thomas B. Cross; produced by Cross Market+Management Company.
A slide presentation on management and technology of call centers for business applications. Gives details about computer telephony integration including call management, voice mail, automatic call distribution, global call centers, and personal computers system links.
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| Corporate Author: | |
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| Other Authors: | , , , , , , , |
| Format: | Video VHS |
| Language: | English |
| Published: |
Boulder, Colo. :
Cross Market+Management Co., 1996.
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| Subjects: |
PASCAL Offsite
| Call Number: |
videocass 97-155
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| videocass 97-155 | Available Place a Hold |