Customer satisfaction measurement for ISO 9000:2000 / Nigel Hill, Bill Self, Greg Roche.

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Bibliographic Details
Online Access:	Full Text (via Skillsoft)
Main Author:	Hill, Nigel, 1952-
Other Authors:	Self, Bill, Roche, Greg
Format:	Electronic eBook
Language:	English
Published:	Oxford : Butterworth-Heinemann, 2002.
Subjects:	Consumer satisfaction > Evaluation. ISO 9000 Series Standards. Marketing research. Consumers > Research. Consumer satisfaction > Evaluation Consumers > Research ISO 9000 Series Standards Marketing research

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Call Number:	HF5415.335 .H55 2002eb
HF5415.335 .H55 2002eb	Available