Library service design : a LITA guide to holistic assessment, insight, and improvement / Joe J. Marquez and Annie Downey.
"Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services. Use this LITA Guide to help as a toolkit for implementing service design studies and projects at all types of libraries. It begins with directions for how to...
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| Online Access: |
Full Text (via ProQuest) |
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| Main Authors: | , |
| Format: | eBook |
| Language: | English |
| Published: |
Lanham :
Rowman & Littlefield,
[2016]
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| Series: | LITA guides ;
3. |
| Subjects: |
Internet
Full Text (via ProQuest)Online
| Call Number: |
Z711
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| Z711 | Available |