The handbook of customer satisfaction and loyalty measurement / Nigel Hill and Jim Alexander.

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Bibliographic Details
Online Access:	Full Text (via Taylor & Francis)
Main Authors:	Hill, Nigel, 1952- (Author), Alexander, Jim, 1950- (Author)
Format:	eBook
Language:	English
Published:	London : Routledge, 2016.
Edition:	3rd edition.
Subjects:	Consumer satisfaction > Evaluation > Handbooks, manuals, etc. Marketing research > Handbooks, manuals, etc. Consumer satisfaction > Evaluation. Marketing research. Handbooks and manuals.

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Holdings details from Online
Call Number:	HF5415.335 .H55 2016
HF5415.335 .H55 2016	Available