Effective apology : mending fences, building bridges, and restoring trust / John Kador.

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Bibliographic Details
Online Access:	Full Text (via Internet Archive)
Main Author:	Kador, John
Format:	eBook
Language:	English
Published:	San Francisco. : Berrett-Koehler Publishers, 2009.
Edition:	1st ed.
Series:	BK business book.
Subjects:	Corporate image. Apologizing. Corporations > Public relations. Business communication. Crisis management.

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Holdings details from Online
Call Number:	HD59.2 .K34 2009
HD59.2 .K34 2009	Available