The service pro : creating better, faster, and different customer experiences / Rick Tate, Josh Stroup.

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Bibliographic Details
Online Access:	Full Text (via O'Reilly/Safari)
Main Authors:	Tate, Rick, Stroup, Josh (Author)
Format:	eBook
Language:	English
Published:	Amherst, Mass. : HRD Press, ©2003.
Subjects:	Consumer satisfaction. Customer services.

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Holdings details from Online
Call Number:	HF5415.5 T38 2003b
HF5415.5 T38 2003b	Available