Showing 1 - 6 results of 6 for search 'Spechler, Jay W., 1934-', query time: 0.02s Refine Results
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    When America does it right : case studies in service quality / by Spechler, Jay W., 1934-

    Published 1988
    Book
  4. 4

    Managing quality in America's most admired companies / by Spechler, Jay W., 1934-

    Published 1993
    Book
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