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El cliente virtual.
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The virtual customer : a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas ; Reunião Satélite São Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information ; Colloque Satellite, São Paulo, Brasil, August 18-20, 2004 =
El
cliente
virtual
: un nuevo paradigma para mejorar...
Published 2005
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Ferreira, Sueli Mara Soares Pinto
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International Federation of Library Associations and Institutions
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Savard, Réjean, 1950-
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Z - Library Science
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