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  1. 1
    Getting to :-) : the potential of online text-based communication to support interest-based dispute resolution /

    Getting to :-) : the potential of online text-based communication to support interest-based dispute resolution / by Veenen, Jelle van

    Published 2011
    “…Maklu,…”
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  2. 2
    Costs and quality of online dispute resolution : a handbook for measuring the costs and quality of ODR /

    Costs and quality of online dispute resolution : a handbook for measuring the costs and quality of ODR /

    Published 2012
    “…Maklu,…”
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