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  1. 1
    The virtual customer : a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas ; Reunião Satélite São Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information ; Colloque Satellite, São Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca ; Reunión Satélite São Paulo, Brasil, August 18-20, 2004 /

    The virtual customer : a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente v...

    Published 2005
    “…Saur,…”
    Conference Proceeding Book
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  2. 2
    Parlament und Bibliothek = Parliament and library = parlement et bibliothèque : internationale Festschrift für Wolfgang Dietz zum 65. Geburtstag /

    Parlament und Bibliothek = Parliament and library = parlement et bibliothèque : internationale Festschrift für Wolfgang Dietz zum 65. Geburtstag /

    Published 1986
    “…Saur,…”
    Book
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  3. 3
    Survey and analysis of the major ethical and legal issues facing library and information services /

    Survey and analysis of the major ethical and legal issues facing library and information services / by Froehlich, Thomas J.

    Published 1997
    “…Saur,…”
    Book
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  4. 4
    Management, marketing and promotion of library services based on statistics, analyses and evaluation

    Management, marketing and promotion of library services based on statistics, analyses and evaluation

    Published 2006
    “…Saur,…”
    Full Text (via EBSCO)
    Electronic Conference Proceeding eBook
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  5. 5
    World databases in medicine /

    World databases in medicine /

    Published 1993
    “…Bowker Saur,…”
    Book
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  6. 6
    The value and impact of information /

    The value and impact of information /

    Published 1994
    “…Bowker-Saur,…”
    Full Text (via Internet Archive)
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  7. 7
    Information sources in finance and banking /

    Information sources in finance and banking / by Lester, Ray

    Published 1996
    “…Bowker-Saur,…”
    Full Text (via Internet Archive)
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  8. 8
    Entrepreneurial librarianship : the key to effective information services management /

    Entrepreneurial librarianship : the key to effective information services management / by St. Clair, Guy, 1940-

    Published 1996
    “…Bowker-Saur,…”
    Book
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  9. 9
    Information sources in environmental protection /

    Information sources in environmental protection /

    Published 1997
    “…Bowker-Saur,…”
    Full Text (via Internet Archive)
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  10. 10
    Information sources in polymers and plastics /

    Information sources in polymers and plastics /

    Published 1989
    “…Bowker-Saur,…”
    Book
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  11. 11
    Information sources for the press and broadcast media /

    Information sources for the press and broadcast media /

    Published 1991
    “…Bowker-Saur,…”
    Book
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  12. 12
    Customer service in the information environment /

    Customer service in the information environment / by St. Clair, Guy, 1940-

    Published 1993
    “…Bowker-Saur,…”
    Full Text (via ProQuest)
    eBook
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  13. 13
    Information sources in information technology /

    Information sources in information technology /

    Published 1990
    “…Bowker-Saur,…”
    Book
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  14. 14
    Information sources in information technology /

    Information sources in information technology /

    Published 1990
    “…Bowker-Saur,…”
    Full Text (via ProQuest)
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  15. 15
    Change management for information services /

    Change management for information services / by Penfold, Sharon

    Published 1999
    “…Bowker Saur,…”
    Full Text (via ProQuest)
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  16. 16
    Customer service in the information environment /

    Customer service in the information environment / by St. Clair, Guy, 1940-

    Published 1993
    “…Bowker-Saur,…”
    Book
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  17. 17
    World databases in management /

    World databases in management /

    Published 1995
    “…Bowker Saur,…”
    Book
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  18. 18
    New technologies for the humanities /

    New technologies for the humanities /

    Published 1996
    “…Bowker Saur,…”
    Book
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  19. 19
    Librarianship and information work worldwide.

    Librarianship and information work worldwide.

    Published 1991
    “…Bowker-Saur,…”
    Request a PDF (UCB only)
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  20. 20
    Information sources in architecture and construction /

    Information sources in architecture and construction /

    Published 1996
    “…Bowker-Saur,…”
    Book
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