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  1. 1
    Innovation : breakthrough thinking at 3M, DuPont, GE, Pfizer, and Rubbermaid /

    Innovation : breakthrough thinking at 3M, DuPont, GE, Pfizer, and Rubbermaid /

    Published 1997
    “…HarperBusiness,…”
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  2. 2
    Customer service : extraordinary results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA /

    Customer service : extraordinary results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA /

    Published 1998
    “…HarperBusiness,…”
    Full Text (via Internet Archive)
    eBook
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  3. 3
    Innovation : breakthrough thinking at 3M, DuPont, GE, Pfizer, and Rubbermaid /

    Innovation : breakthrough thinking at 3M, DuPont, GE, Pfizer, and Rubbermaid /

    Published 1997
    “…HarperBusiness,…”
    Book
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  4. 4
    Customer service : extraordinary results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA /

    Customer service : extraordinary results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA /

    Published 1998
    “…HarperBusiness,…”
    Book
    Save to List
    Saved in:
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