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  1. 1
    What great service leaders know and do : creating breakthroughs in service firms /

    What great service leaders know and do : creating breakthroughs in service firms / by Heskett, James L., Sasser, W. Earl, Schlesinger, Leonard A.

    Published 2015
    “…Berrett-Koehler Publishers, Inc.,…”
    Full Text (via Skillsoft)
    Electronic eBook
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  2. 2
    What great service leaders know and do : creating breakthroughs in service firms /

    What great service leaders know and do : creating breakthroughs in service firms / by Heskett, James L., Sasser, W. Earl, Schlesinger, Leonard A.

    Published 2015
    “…Berrett-Koehler Publishers, Inc.,…”
    Full Text (via O'Reilly/Safari)
    eBook
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  3. 3
    What great service leaders know and do : creating breakthroughs in service firms /

    What great service leaders know and do : creating breakthroughs in service firms / by Heskett, James L., Sasser, W. Earl, Schlesinger, Leonard A.

    Published 2015
    “…Berrett-Koehler Publishers, Inc.,…”
    Full Text (via ProQuest)
    eBook
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  4. 4
    What great service leaders know and do creating breakthroughs in service firms /

    What great service leaders know and do creating breakthroughs in service firms / by Heskett, James L.

    Published 2015
    “…Berrett-Koehler Publishers, Inc.,…”
    Online Access (A-Z Journals and Newspapers)
    Electronic eBook
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