Rocket surgery made easy : the do-it-yourself guide to finding and fixing usability problems /

Rocket surgery made easy : the do-it-yourself guide to finding and fixing usability problems / Steve Krug ; [illustration, Mark Matcho].

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"It's been known for years that usability testing can dramatically improve products. But with a typical price tag of $5,000 to $10,000 for a usability consultant to conduct each round of tests, it rarely happens. In this how-to companion to Don't Make Me Think: A Common Sense Approach...

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Bibliographic Details
Main Author: Krug, Steve
Other Authors: Matcho, Mark (Illustrator)
Other title:Do-it-yourself guide to finding and fixing usability problems.
Format: Book
Language:English
Published: Berkeley, CA : New Riders, ©2010.
Series:Voices that matter.
Subjects:
Web sites > Design.
Web-based user interfaces > Evaluation.
User-Computer Interface.
Sites Web > Conception.
Interfaces Web > Évaluation.
Internet.
Autoformation.
Technologies semantiques.
Manuels.
Web sites.
Benutzerfreundlichkeit.
Benutzerorientierung.
Gestaltung.
Website.
Webdesign > Benutzerfreundlichkeit.
Benutzeroberfläche > Internet.
Internet > Benutzeroberfläche.
Benutzerfreundlichkeit > Webdesign.
Book.
Table of Contents:
  • Opening remarks: Call me Ishmael : how this book came to be, some disclaimers, and a bit of housekeeping.
  • Finding usability problems: Chapter 1. You don't see any elephants around here, do you? : What do-it-yourself usability testing is, why it always works, and why so little of it gets done
  • Chapter 2. I will now saw my [lovely] assistant in half : what a do-it-yourself test looks like
  • Chapter 3. A morning a month, that's all we ask : a plan you can actually follow
  • Chapter 4. What do you test, and when do you test it? : Why the hardest part is starting early enough
  • Chapter 5. Recruit loosely and grade on a curve : who to test with and how to find them
  • Chapter 6. Find some things for them to do : Picking tasks to test and writing scenarios for them
  • Chapter 7. Some boring checklists : and why you should use them even if, like me, you don't really like checklists
  • Chapter 8. Mind reading made easy : conducting the test session
  • Chapter 9. Make it a spectator sport : getting everyone to watch and telling them what to look for
  • Chapter 10. Fixing Usability Problems. Debriefing 101 : comparing notes and deciding what to fix
  • Chapter 11. The least you can do : why doing less is often the best way to fix things
  • Chapter 12. The usual suspects : some problems you're likely to find and how to think about fixing them
  • Chapter 13. Making sure life actually improves : the art of playing nicely with others.
  • The road ahead: Chapter 14. Teleportation made easy : remote testing: fast, cheap, and slightly out of control
  • Chapter 15. Overachievers only : recommended reading
  • Chapter 16 Happy trails/to you : a few final words of encouragement.
  • Sample test script and consent form
  • Acknowledgments
  • Index.

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