Public Services Delivery.
The globalization of information--satellite TV, internet, phone and fax--serve to enhance citizens' awareness of their rights, obligations, options and alternatives and strengthens demands for greater accountability from the public sector. However, the power of accountability is significantly r...
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| Online Access: |
Full Text (via Open Knowledge Repository) |
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| Corporate Author: | |
| Other Authors: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Washington, D.C. :
World Bank,
©2005.
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| Series: | Public sector governance and accountability series.
World Bank e-Library. |
| Subjects: |
| Summary: | The globalization of information--satellite TV, internet, phone and fax--serve to enhance citizens' awareness of their rights, obligations, options and alternatives and strengthens demands for greater accountability from the public sector. However, the power of accountability is significantly reduced if citizens are unable to measure their government's performance in a meaningful way, which is precisely the topic of this timely book. The abstract concept of "government performance" can only be an effective tool in public debate when there are concrete statistics measuring performance and benchma |
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| Physical Description: | 1 online resource (xxxviii, 219 pages) : illustrations |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 9780821361405 0821361406 0821361414 9780821361412 1280168943 9781280168949 9786610168941 6610168946 |