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ebs362725e |
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EBZ |
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m o d |||||| |
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050411s2003 maua ob 001 0 eng |
| 020 |
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|z 9780874257373
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| 020 |
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|a 9781281018328 (online)
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| 020 |
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|a 9781599965086 (online)
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| 035 |
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|a (EBZ)ebs362725e
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| 040 |
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|a DLC
|d EBZ
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| 042 |
|
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|a pcc
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| 050 |
0 |
0 |
|a HF5415.5
|b .D58 2003
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| 100 |
1 |
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|a Doane, Darryl S.
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| 245 |
1 |
0 |
|a 50 activities for achieving excellent customer service
|h [electronic resource] /
|c Darryl S. Doane, Rose D. Sloat, authors & editors.
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| 246 |
3 |
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|a Fifty activities for achieving excellent customer service
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| 260 |
|
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|a Amherst, Mass. :
|b HRD Press,
|c c2003.
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| 504 |
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|a Includes bibliographical references and index.
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| 650 |
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0 |
|a Customer services.
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| 650 |
|
0 |
|a Service industries workers
|x Training of.
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| 700 |
1 |
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|a Sloat, Rose D.
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| 776 |
1 |
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|t 50 activities for achieving excellent customer service /
|w (DLC)2004302492
|
| 856 |
4 |
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|u https://publications.ebsco.com/?custId=s8860338&groupId=main&profileId=pfui&resourceTypeFacet[]=Book&search=9780874257373&searchField=isxn&searchtype=beginswith
|z Online Access (A-Z Journals and Newspapers)
|
