Benchmarking in tourism and hospitality industries [electronic resource] : the selection of benchmarking partners / Karl W. Wöber.

This book provides a detailed description of different performance measurement methods in the context of the tourism and hospitality industry. Chapter 1 serves as an introduction to the principal concept of benchmarking and why it became so popular within the industry. Chapter 2 consists of a compre...

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Bibliographic Details
Online Access: Full Text (via EBSCO)
Main Author: Wöber, Karl W.
Format: Electronic eBook
Language:English
Published: Oxford, U.K. : CABI Pub., ©2002.
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Call Number: G155.A1 W56 2002eb
G155.A1 W56 2002eb Available