Trust and discourse : organizational perspectives / edited by Katja Pelsmaekers, University of Antwerp ; Geert Jacobs, Ghent University ; Craig Rollo, University of Antwerp.
Trust and Discourse: Organizational perspectives offers a timely collection of new articles on the relationship between discursive practices in organizational or institutional contexts and the psychological/moral category of trust. As globalization, the drive for efficiency and accountability, and i...
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| Online Access: |
Full Text (via ProQuest) |
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| Other Authors: | , , |
| Format: | eBook |
| Language: | English |
| Published: |
Amsterdam ; Philadelphia :
John Benjamins Publishing Company,
2014.
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| Series: | Discourse approaches to politics, society, and culture ;
v. 56. |
| Subjects: |
Table of Contents:
- Trust and Discourse; Editorial page; Title page; LCC data; Table of contents; Acknowledgements; Chapter 1. Trust and discursive interaction in organizational settings; 1. Trust breakdown as a contemporary concern; 2. Conceptions of trust; 3. Trust, language and discourse; 4. Trust in organizations; 5. The chapters in this volume; References; Chapter 2. Trust in action; 1. Introduction; 2. The job interview
- a gatekeeping game; 3. Winning the interviewer's trust; 4. Multimodality in interview interaction; 5. Multimodal Interaction Analysis; 6. Trust as an emic category.
- 7. The salient 'silent' gesture8. Incremental understanding; 9. Dealing with misunderstanding; 10. Trust and distrust in intercultural interview settings; 11. Trust and interactional dynamics; 12. Conclusion: Accumulating trust; References; Transcription conventions; Chapter 3. The reciprocal nature of trust in bedside teaching encounters; 1. Introduction; 2. Conception of trust; 3. The concept of trust in practice; 4. Methodology and background to the data; 5. The opening exchanges in BTEs; 5.1 The doctor's summary; 5.2 The patient's own words; 5.3 Doctor-patient co-construction.
- 6. History-taking in BTEs6.1 Geriatric outpatient medicine
- new and persistent problems; 7. The closing exchanges in BTEs; 8. Conclusion; 8.1 General features of trust; 8.2 Setting-specific lessons about trust in BTEs; References; Chapter 4."They just want to confuse you"; 1. Background; 1.1 Trust as a mutual commitment to shared practices and endeavours; 1.2 Discourses of 'trust' in adult numeracy and literacy education; 2. Trust and distrust in classroom discourse: A framework for analysis; 3. Methodology; 3.1 The teacher, the students and their classroom.
- 3.2 Data collection, coding and approaches to analysis4. Findings from analysis of student discussion; 4.1 Trust within classroom relations; 4.2 Distrust of pedagogic texts; 4.3 The mediating role of the teacher; 4.4 Hegemony disrupted: Questioning 'their' identity; 5. Discussion; 6. Transcription conventions; References; Chapter 5. In foreign news we trust; 1. Introduction: Trust in news media; 2. Data collection and selection: The fall of Leterme II; 3. Engaging the reader with foreign news; 3.1 Challenges and obstacles; 3.2 Making or breaking trust: The ideal versus the real.
- 3.3 Journalists' assumptions of readers' interest4. Concluding remarks; References; Chapter 6. Trust work; 1. Introduction; 2. The two-dimensional view of trust; 3. Study approach and participants; 4. Shaping Gunz' culture; 5. Influence of Gunz' internal culture on the trust strategy.; 6. External influences on the Trust Strategy; 7. Framing the trust strategy: A case of competing discourses; 8. Operationalising the TS; 9. General findings from participant interviews; 10. Participants' views of Gunz's culture; 11. Focus on the language of the TS; 12. Managers' perceptions of TS language.