Self-service in the Internet age [electronic resource] : expectations and experiences / Dave Oliver, Celia Romm Livermore, Fay Sudweeks, editors.

The Internet has emerged as a network which enables a vast range of interactions between businesses and government organizations and individuals. These interactions are classified as B2C (business to consumer), B2B (business to business) and C2C (consumer to consumer) creating ever growing forms of...

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Bibliographic Details

Online Access:	Full Text (via Springer)
Other Authors:	Oliver, Dave, Romm-Livermore, Celia, 1954-, Sudweeks, Fay
Format:	Electronic eBook
Language:	English
Published:	London : Springer, ©2009.
Series:	Computer supported cooperative work.
Subjects:	Internet > Social aspects. Internet > Economic aspects. Service industries > Data processing. Internet service providers.