Conflict and communication / Fred E. Jandt, California State University, San Bernardino.
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Los Angeles :
SAGE,
2016.
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| Edition: | First Edition. |
| Subjects: |
Table of Contents:
- Conflict in our lives
- Power and conflict styles
- Deconstructing conflicts
- Culture and conflict
- Negotiation skills and resolving conflicts with others
- Dealing with anger, aggression, and bullying
- Mediation skills
- Online dispute resolution
- Apologies, forgiveness, and reconciliation
- Conflict in organizations and families.