The virtual customer : a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas ; Reunião Satélite São Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information ; Colloque Satellite, São Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca ; Reunión Satélite São Paulo, Brasil, August 18-20, 2004 / edited by Sueli Mara Soares Pinto Ferreira and Réjean Savard.
Saved in:
| Corporate Authors: | , |
|---|---|
| Other Authors: | , |
| Other title: | Cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas. Usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information. Cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de información y biblioteca. Cover title and spine have typos: Virtual Costumer : a new paradigm for improving costumer relations in libraries and information services. O cliente virtual. L'usager virtuel. El cliente virtual. |
| Format: | Conference Proceeding Book |
| Language: | Multiple Portuguese English Spanish French |
| Published: |
München :
Saur,
2005.
|
| Series: | IFLA publications ;
117. |
| Subjects: |
MARC
| LEADER | 00000cam a2200000Ia 4500 | ||
|---|---|---|---|
| 001 | b3784130 | ||
| 003 | CoU | ||
| 005 | 20051216051554.0 | ||
| 008 | 051007s2005 gw ad b 101 0 mul d | ||
| 020 | |a 3598218451 (hd.bd.) | ||
| 035 | |a (OCoLC)ocm61882133 | ||
| 040 | |a OHX |c OHX |d CUY | ||
| 041 | 1 | |a por |a eng |a spa |a fre |b por |b eng |b spa |b fre | |
| 049 | |a CODA | ||
| 072 | 7 | |a Z |2 lcco | |
| 090 | |a Z716.3 |b V57 2005 | ||
| 090 | |a Z716.3 |b V57 2005 | ||
| 245 | 0 | 4 | |a The virtual customer : |b a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas ; Reunião Satélite São Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information ; Colloque Satellite, São Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca ; Reunión Satélite São Paulo, Brasil, August 18-20, 2004 / |c edited by Sueli Mara Soares Pinto Ferreira and Réjean Savard. |
| 246 | 3 | 1 | |a Cliente virtual : |b um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas. |
| 246 | 3 | 1 | |a Usager virtuel : |b un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information. |
| 246 | 3 | 1 | |a Cliente virtual : |b un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de información y biblioteca. |
| 246 | 1 | |i Cover title and spine have typos: |a Virtual Costumer : |b a new paradigm for improving costumer relations in libraries and information services. | |
| 246 | 3 | 1 | |a O cliente virtual. |
| 246 | 3 | 1 | |a L'usager virtuel. |
| 246 | 3 | 1 | |a El cliente virtual. |
| 260 | |a München : |b Saur, |c 2005. | ||
| 300 | |a xvi, 385 pages : |b illustrations, tables, charts ; |c 22 cm. | ||
| 336 | |a text |b txt |2 rdacontent. | ||
| 337 | |a unmediated |b n |2 rdamedia. | ||
| 338 | |a volume |b nc |2 rdacarrier. | ||
| 490 | 1 | |a IFLA publications, |x 0344-6891 ; |v 117. | |
| 500 | |a International conference proceedings of a conference organized by the Management and Marketing Section of IFLA. | ||
| 504 | |a Includes bibliographical references and indexes. | ||
| 546 | |a 7 Portuguese, 6 English, 6 French, 3 Spanish contributions; preface and summaries in Portuguese, English, French, and Spanish. | ||
| 550 | |a Issued by the International Federation of Library Associations and Institutions, The Hague, The Netherlands. | ||
| 583 | 1 | |a committed to retain |c 20170101 |d 20420101 |5 CoU |f Alliance Shared Trust |u https://www.coalliance.org/shared-print-archiving-policies) | |
| 650 | 0 | |a Libraries |x Public relations |v Congresses. | |
| 650 | 0 | |a Customer relations |x Management |v Congresses. | |
| 650 | 0 | |a Information services |x Marketing |v Congresses. | |
| 650 | 0 | |a Internet access for library users |v Congresses. | |
| 700 | 1 | |a Ferreira, Sueli Mara Soares Pinto. |0 http://id.loc.gov/authorities/names/no2006048693 |1 http://isni.org/isni/0000000115918621. | |
| 700 | 1 | |a Savard, Réjean, |d 1950- |0 http://id.loc.gov/authorities/names/n83214122 |1 http://isni.org/isni/0000000110319865. | |
| 710 | 2 | |a International Federation of Library Associations and Institutions. |0 http://id.loc.gov/authorities/names/n78004438 |1 http://isni.org/isni/0000000123373254. | |
| 711 | 2 | |a IFLA Satellite Meeting |d (2004 : |c São Paulo, Brasil) | |
| 830 | 0 | |a IFLA publications ; |v 117. |0 http://id.loc.gov/authorities/names/n42013221. | |
| 907 | |a .b37841300 |b 05-21-20 |c 12-16-05 | ||
| 998 | |a pas |b 05-30-06 |c a |d m |e - |f mul |g gw |h 4 |i 1 | ||
| 907 | |a .b37841300 |b 10-10-17 |c 12-16-05 | ||
| 944 | |a MARS - RDA ENRICHED | ||
| 907 | |a .b37841300 |b 01-21-09 |c 12-16-05 | ||
| 907 | |a .b37841300 |b 06-05-08 |c 12-16-05 | ||
| 946 | |a mw | ||
| 999 | f | f | |i 8677a28b-6570-5703-b1ff-a6f055576f1a |s 30584e8a-85fc-5703-940d-e43f66414508 |
| 952 | f | f | |p Can circulate |a University of Colorado Boulder |b Boulder Campus |c Offsite |d PASCAL Offsite |e Z716.3 V57 2005 |h Library of Congress classification |i book |m P203171302018 |n 1 |