The virtual customer : a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas ; Reunião Satélite São Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information ; Colloque Satellite, São Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca ; Reunión Satélite São Paulo, Brasil, August 18-20, 2004 / edited by Sueli Mara Soares Pinto Ferreira and Réjean Savard.
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Corporate Authors: | , |
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Other Authors: | , |
Other title: | Cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas. Usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information. Cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de información y biblioteca. Cover title and spine have typos: Virtual Costumer : a new paradigm for improving costumer relations in libraries and information services. O cliente virtual. L'usager virtuel. El cliente virtual. |
Format: | Conference Proceeding Book |
Language: | Multiple Portuguese English Spanish French |
Published: |
München :
Saur,
2005.
|
Series: | IFLA publications ;
117. |
Subjects: |
MARC
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245 | 0 | 4 | |a The virtual customer : |b a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas ; Reunião Satélite São Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information ; Colloque Satellite, São Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca ; Reunión Satélite São Paulo, Brasil, August 18-20, 2004 / |c edited by Sueli Mara Soares Pinto Ferreira and Réjean Savard. |
246 | 3 | 1 | |a Cliente virtual : |b um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas. |
246 | 3 | 1 | |a Usager virtuel : |b un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information. |
246 | 3 | 1 | |a Cliente virtual : |b un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de información y biblioteca. |
246 | 1 | |i Cover title and spine have typos: |a Virtual Costumer : |b a new paradigm for improving costumer relations in libraries and information services. | |
246 | 3 | 1 | |a O cliente virtual. |
246 | 3 | 1 | |a L'usager virtuel. |
246 | 3 | 1 | |a El cliente virtual. |
260 | |a München : |b Saur, |c 2005. | ||
300 | |a xvi, 385 pages : |b illustrations, tables, charts ; |c 22 cm. | ||
336 | |a text |b txt |2 rdacontent. | ||
337 | |a unmediated |b n |2 rdamedia. | ||
338 | |a volume |b nc |2 rdacarrier. | ||
490 | 1 | |a IFLA publications, |x 0344-6891 ; |v 117. | |
500 | |a International conference proceedings of a conference organized by the Management and Marketing Section of IFLA. | ||
504 | |a Includes bibliographical references and indexes. | ||
546 | |a 7 Portuguese, 6 English, 6 French, 3 Spanish contributions; preface and summaries in Portuguese, English, French, and Spanish. | ||
550 | |a Issued by the International Federation of Library Associations and Institutions, The Hague, The Netherlands. | ||
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650 | 0 | |a Information services |x Marketing |v Congresses. | |
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700 | 1 | |a Ferreira, Sueli Mara Soares Pinto. |0 http://id.loc.gov/authorities/names/no2006048693 |1 http://isni.org/isni/0000000115918621. | |
700 | 1 | |a Savard, Réjean, |d 1950- |0 http://id.loc.gov/authorities/names/n83214122 |1 http://isni.org/isni/0000000110319865. | |
710 | 2 | |a International Federation of Library Associations and Institutions. |0 http://id.loc.gov/authorities/names/n78004438 |1 http://isni.org/isni/0000000123373254. | |
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