The virtual customer : a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas ; Reunião Satélite São Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information ; Colloque Satellite, São Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca ; Reunión Satélite São Paulo, Brasil, August 18-20, 2004 / edited by Sueli Mara Soares Pinto Ferreira and Réjean Savard.
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| Corporate Authors: | , |
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| Other Authors: | , |
| Other title: | Cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas. Usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information. Cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de información y biblioteca. Cover title and spine have typos: Virtual Costumer : a new paradigm for improving costumer relations in libraries and information services. O cliente virtual. L'usager virtuel. El cliente virtual. |
| Format: | Conference Proceeding Book |
| Language: | Multiple Portuguese English Spanish French |
| Published: |
München :
Saur,
2005.
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| Series: | IFLA publications ;
117. |
| Subjects: |
| Item Description: | International conference proceedings of a conference organized by the Management and Marketing Section of IFLA. |
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| Physical Description: | xvi, 385 pages : illustrations, tables, charts ; 22 cm. |
| Bibliography: | Includes bibliographical references and indexes. |
| ISBN: | 3598218451 (hd.bd.) |
| ISSN: | 0344-6891 ; |