One size fits one : building relationships one customer and one employee at a time /

One size fits one : building relationships one customer and one employee at a time / Gary Heil, Tom Parker, Deborah C. Stephens.

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Bibliographic Details
Main Author: Heil, Gary, 1950-
Other Authors: Parker, Tom, 1950-, Stephens, Deborah C. (Deborah Collins)
Other title:1 size fits 1.
Format: Book
Language:English
Published: New York : John Wiley, ©1999.
Edition:2nd ed.
Subjects:
Consumer satisfaction.
Customer relations.
Description
Item Description:Includes index.
Physical Description:xiii, 321 pages ; 24 cm.
ISBN:0471331678 (cloth : alk. paper)

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