Introduction to call centers [videorecording] / written by Thomas B. Cross; produced by Cross Market+Management Company.
A slide presentation on management and technology of call centers for business applications. Gives details about computer telephony integration including call management, voice mail, automatic call distribution, global call centers, and personal computers system links.
Saved in:
| Corporate Author: | |
|---|---|
| Other Authors: | , , , , , , , |
| Format: | Video VHS |
| Language: | English |
| Published: |
Boulder, Colo. :
Cross Market+Management Co., 1996.
|
| Subjects: |
MARC
| LEADER | 00000ngm a2200000Ia 4500 | ||
|---|---|---|---|
| 001 | b2698162 | ||
| 003 | CoU | ||
| 005 | 19970702165256.0 | ||
| 007 | vf cbahou | ||
| 008 | 970702s1996 cou043 vleng d | ||
| 035 | |a (OCoLC)ocm37232164 | ||
| 040 | |a COD |c COD | ||
| 049 | |a CODI | ||
| 099 | 9 | |a videocass |a 97-155 | |
| 245 | 0 | 0 | |a Introduction to call centers |h [videorecording] / |c written by Thomas B. Cross; produced by Cross Market+Management Company. |
| 260 | |a Boulder, Colo. : |b Cross Market+Management Co., 1996. | ||
| 300 | |a 1 videocassette (43 min.) : |b sound, color ; |c 1/2 in. | ||
| 336 | |a two-dimensional moving image |b tdi |2 rdacontent. | ||
| 337 | |a video |b v |2 rdamedia. | ||
| 338 | |a videocassette |b vf |2 rdacarrier. | ||
| 500 | |a "First video of a complete series on understanding call centers."--Video credits. | ||
| 508 | |a Credits: Sandra Borthick, Vicki Voelker-Gordon, Marjorie Raizman, Mary Shriner, Buz Brooks, Nortel, Southwestern Bell. | ||
| 500 | |a Three minutes of advertising at end. | ||
| 511 | 0 | |a Presented by Jony Toney and Stevie Jansen. | |
| 520 | |a A slide presentation on management and technology of call centers for business applications. Gives details about computer telephony integration including call management, voice mail, automatic call distribution, global call centers, and personal computers system links. | ||
| 538 | |a VHS. | ||
| 650 | 0 | |a Call centers. |0 http://id.loc.gov/authorities/subjects/sh96005575. | |
| 650 | 0 | |a Business |x Communication systems. |0 http://id.loc.gov/authorities/subjects/sh2007102241. | |
| 700 | 1 | |a Cross, Thomas B. |0 http://id.loc.gov/authorities/names/n84034920 |1 http://isni.org/isni/0000000063237495. | |
| 700 | 1 | |a Toney, John. | |
| 700 | 1 | |a Jansen, Stevie. |0 http://id.loc.gov/authorities/names/no2002051077. | |
| 700 | 1 | |a Borthick, Sandra. | |
| 700 | 1 | |a Voelker-Gordon, Vicki. |0 http://id.loc.gov/authorities/names/no97041342. | |
| 700 | 1 | |a Raizman, Marjorie B. |0 http://id.loc.gov/authorities/names/n85237222 |1 http://isni.org/isni/0000000028901960. | |
| 700 | 1 | |a Shriner, Mary, |e film editor. | |
| 700 | 1 | |a Brooks, Buz. | |
| 710 | 2 | |a Cross Market+Management Company. |0 http://id.loc.gov/authorities/names/no97041286 |1 http://isni.org/isni/0000000091552206. | |
| 907 | |a .b26981622 |b 06-18-20 |c 07-02-97 | ||
| 998 | |a pas |b 07-02-97 |c o |d g |e - |f eng |g cou |h 0 |i 1 | ||
| 907 | |a .b26981622 |b 11-23-14 |c 07-02-97 | ||
| 944 | |a MARS - RDA ENRICHED | ||
| 907 | |a .b26981622 |b 08-28-14 |c 07-02-97 | ||
| 907 | |a .b26981622 |b 04-26-07 |c 07-02-97 | ||
| 946 | |a Sh | ||
| 999 | f | f | |i 39a4172e-64d9-5cbe-86fd-a97080be7590 |s f206e350-c75c-5914-be25-6b09ae37b305 |
| 952 | f | f | |p Can circulate |a University of Colorado Boulder |b Boulder Campus |c Offsite |d PASCAL Offsite |e videocass 97-155 |h Other scheme |i VHS video |m P201232702005 |n 1 |