Beyond customer satisfaction to customer loyalty : the key to greater profitability / Keki R. Bhote.

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Bibliographic Details
Main Author:	Bhote, Keki R., 1925-2013
Format:	Book
Language:	English
Published:	New York : American Management Association, ©1996.
Series:	AMA management briefing.
Subjects:	Consumer satisfaction. Customer services. Customer relations.

Business Library - Stacks

Holdings details from Business Library - Stacks
Call Number:	HF5415.5 .B486 1996
HF5415.5 .B486 1996	Long missing

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Call Number:	HF5415.5 .B486 1996
HF5415.5 .B486 1996	Available Place a Hold