Politeness in professional contexts /

Politeness in professional contexts / edited by Dawn Archer, Karen Grainger, Piotr Jagodziński.

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"Much like in everyday life, politeness is key to the smooth running of relationships and interactions. Professional contexts, however, tend to be characterised by a plethora of behaviours that may be specific to that context. They include 'polite' behaviours, 'impolite' beh...

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Bibliographic Details
Online Access: Full Text (via ProQuest)
Other Authors: Archer, Dawn (Editor), Grainger, Karen (Editor), Jagodzinski, Piotr (Editor)
Format: eBook
Language:English
Published: Amsterdam ; Philadelphia : John Benjamins Publishing Company, [2020]
Series:Pragmatics & beyond ; new ser., 311.
Subjects:
Courtesy.
Business etiquette.
Politeness (Linguistics)
Interpersonal relations.
Grammar, Comparative and general > Honorific.
Business etiquette
Courtesy
Interpersonal relations
Table of Contents:
  • Intro
  • Politeness in Professional Contexts
  • Editorial page
  • Title page
  • Copyright page
  • Table of contents
  • Chapter 1. Introduction: Politeness in professional contexts
  • 1. Introduction to Part I: Politeness in medical contexts
  • 2. Introduction to Part II: Politeness in business and organisational contexts (including emails)
  • 3. Introduction to Part III: Politeness in legal and security contexts
  • 4. Notions of politeness, facework and relational work adopted in this edited collection
  • 5. Context, politeness theorizing and professional practice/training
  • 5.1 Context.
  • 5.2 Politeness theorizing
  • 5.3 Professional practice/training
  • References
  • Part I. Politeness in medical contexts
  • Chapter 2. Learning to manage rapport in GP trainee encounters: A discursive politeness approach
  • 1. Introduction
  • 2. Background
  • 2.1 Politeness in healthcare settings
  • 2.2 Power dynamics: Doctor-patient interaction
  • 2.3 Face and rapport management
  • 2.4 Simulated interactions
  • 3. Methodology
  • 4. Data analysis
  • 5. Discussion
  • 6. Conclusion
  • References.
  • Chapter 3. Team interaction in healthcare settings: Leadership, rapport-building and clinical outcomes in ad hoc medical teams
  • 1. Introduction
  • 2. Background
  • 2.1 Team interaction in healthcare settings
  • 2.2 Training to lead and manage rapport
  • 2.3 Research into politeness phenomena in medical interaction
  • 3. Data and methods
  • 4. Analytical framework
  • 4.1 Delegating tasks
  • 4.2 Active listenership
  • 4.3 Rapport management
  • 5. Analysis
  • 5.1 Delegation of tasks
  • 5.2 Active listenership
  • 6. Conclusions
  • References.
  • Chapter 4. Take care of yourself: Negotiating moral and professional face in stroke rehabilitation
  • 1. Introduction
  • 2. Face, politeness and morality in health care discourse
  • 3. The institutional ethos of stroke rehabilitation
  • 4. Data context and analytical approach
  • 5. Data analysis
  • 5.1 The doctor and the good patient
  • 5.2 The good patient and the occupational therapist
  • 5.3 The good patient in question
  • 5.4 Doing hope work
  • 5.5 Hope work threatened
  • 6. Conclusion
  • Key to transcription conventions
  • References.
  • Chapter 5. Politeness and relational work in novel digital contexts of healthcare communication
  • 1. Introduction
  • 2. The Health App
  • 3. Data and method
  • 4. Data analysis
  • 5. Discussion and conclusion
  • References
  • Part II. Politeness in business and organisational contexts (including emails)
  • Chapter 6. Managing rapport in team conflicts: Dealing with "the elephant in the room"
  • 1. Introduction
  • 2. Conflict in the workplace
  • 3. Conflict and rapport management
  • 4. The case
  • 5. The conflicts
  • 6. "The elephant in the room": Relational work in a conflict.

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