You lead : how being yourself makes you a better leader /

You lead : how being yourself makes you a better leader / Minter Dial.

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"Your biggest asset in leadership is you. How can you expect people to trust and believe in you, if you aren't truthful and don't embrace your whole self at work? There is a need for a new kind of leadership; one that bleeds personality and rings true to employees and customers alike...

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Bibliographic Details
Online Access: Full Text (via Skillsoft)
Main Author: Dial, Minter, 1964- (Author)
Format: Electronic eBook
Language:English
Published: New York : Kogan Page Inc, 2021.
Edition:1 edition.
Subjects:
Leadership > Psychological aspects.
Personality.
Social interaction.
Leadership > Psychological aspects
Personality
Social interaction
Table of Contents:
  • Intro
  • Contents
  • List of Figures
  • Foreword
  • Preface
  • Gratefulness and Acknowledgements
  • Part One: Setting the stage
  • 01 It's a rocky world
  • Making values come alive
  • Branding is personal
  • Scaling the digital mountain
  • Recap of key messages and actionable points
  • Endnotes
  • 02 Got the right governance, Guv'nor?
  • Staying critical
  • Assessing ownership structure
  • How to establish an ethical construct
  • Governing data and data transformation
  • Recap of key messages and actionable points
  • Endnotes
  • 03 Life is work, too
  • The AND mindset
  • Charting your North Star setting
  • Business cases: LEGO and L'OreĢal
  • Paradox 1: We need to belong, yet be different
  • Paradox 2: We need to understand our past, yet live for the future
  • Paradox 3: We must reconcile the quest for order in the presence of chaos
  • Paradox 4: We seek truth but gravitate towards stories
  • Recap of key messages and actionable points
  • Endnotes
  • Part Two: Merging the personal with the professional
  • 04 Check: Your model of leadership
  • Check your mindset
  • Curiosity
  • Humility
  • Empathy
  • Courage
  • Karmic
  • Recap of key messages and actionable points
  • Endnotes
  • 05 Employee-first customer-centricity
  • Leading from within
  • The Inside-Out model
  • The partner mindset
  • What do you stand for?
  • Loyalty to the core
  • Creating a meaningful community
  • Crafting uniqueness
  • How to make purpose come alive
  • imperfectly
  • Recap of key messages and actionable points
  • Endnotes
  • 06 Making customer-centricity come alive
  • Relating customer-centricity to the customer experience
  • The customer-centric mindset
  • Measuring customer-centricity
  • The role of data in the customer experience
  • Putting the customer into service
  • What does real customer-centricity look like?
  • Recap of key messages and actionable points
  • Endnotes
  • Part Three: The challenges and realities of implementation
  • 07 The art of being a leader
  • Being: the power of being versus doing
  • Time: because it's your rarest resource
  • People: leading from within
  • Recap of key messages and actionable points
  • Endnotes
  • 08 Leadership in practice
  • Communicating: because communications are the lifeblood of the organization
  • Learning: because it's an ever-changing world
  • Recap of key messages and actionable points
  • Endnotes
  • 09 Connecting the dots
  • Strategic transformation: changing minds and culture
  • Believe in the process: let go of some old tenets
  • The Connector-in-Chief: at your service
  • Building your network: it takes work
  • Imperfection: embrace your foibles
  • Fair and firm: understand and be understood
  • Business as a force for good: inside and out
  • Endnote
  • Index

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