Patterson, K., Covey, S. R., & Fields, A. (2003). Crucial conversations: Tools for talking when stakes are high (Abridged ed.). McGraw-Hill Audio.
Chicago Style (17th ed.) CitationPatterson, Kerry, Stephen R. Covey, and Anna Fields. Crucial Conversations: Tools for Talking When Stakes Are High. Abridged ed. New York: McGraw-Hill Audio, 2003.
MLA (8th ed.) CitationPatterson, Kerry, et al. Crucial Conversations: Tools for Talking When Stakes Are High. Abridged ed. McGraw-Hill Audio, 2003.
Warning: These citations may not always be 100% accurate.