Oakland on quality management [electronic resource] / John S. Oakland.

'Oakland on the New Quality Management' shows managers how to implement a Total Quality Management strategy throughout all activities and thereby achieve top quality performance overall, not just focusing on product or service quality. The text addresses the issues of implementing TQM, tea...

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Bibliographic Details

Online Access:	Full Text (via Taylor & Francis)
Main Author:	Oakland, John S.
Other title:	Quality management.
Format:	Electronic eBook
Language:	English
Published:	Oxford ; Boston : Elsevier/Butterworth-Heinemann, 2004.
Subjects:	Total quality management. Total quality management > Case studies. Case studies.