The power of experiments : decision making in a data-driven world / Michael Luca and Max H. Bazerman.
How organizations--including Google, StubHub, Airbnb, and Facebook--learn from experiments in a data-driven world.
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Language: | English |
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Cambridge, Massachusetts :
The MIT Press,
[2020]
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Table of Contents:
- Intro
- Contents
- Preface
- Acknowledgments
- Dedication
- Part I: Breaking Out of the Lab
- 1: The Power of Experiments
- A Quick Aside: The Anatomy of an Experiment
- The Book of Daniel
- Fifteen Centuries Later
- 2: The Rise of Experiments in Psychology and Economics
- A Brief History of Experimental Psychology
- Experimental and Behavioral Economics
- Economics Meets Psychology
- Behavioral Economics Emerges as a Field
- The Rise of Field Experiments
- 3: The Rise of Behavioral Experiments in Policymaking
- Nudging
- The Nuance behind Behavioral Insights.
- The Link between Experiments and Nudging
- Back to the Nudge Unit
- Part II: Experiments in the Tech Sector
- 4: From the Behavioral Insights Team to Booking.com
- Five Key Barriers to Experimentation
- The Case of Google
- Experimental Infrastructure at Booking.com
- The Returns on Experimentation
- 5: #AirbnbWhileBlack
- The New Yorker Updates Its Cartoon
- Airbnb's Moral Wiggle Room
- #AirbnbWhileBlack
- Airbnb Makes Design Changes
- Satisfied with the Changes?
- The Broader Value of Experiments
- 6: eBay's 50 Million Advertising Mistake.
- Why Correlations are Misleading: Evidence from eBay
- The eBay Ads Experiment
- The Return to Yelp Ads
- 7: Deep Discounts at Alibaba
- From Data to Decisions
- 8: Shrouded Fees at StubHub
- To Shroud Fees or Not to Shroud?
- The Results
- From Data to Decisions
- 9: Market-Level Experiments at Uber
- How Uber Experiments (and Why It's Challenging): The Case of Uber Express Pool
- 10: The Facebook Blues
- The Debbie Downer Effect
- Mad, Not Sad
- Toward Greater Transparency
- Broader Lessons from Tech Experiments
- Part III: Experimenting for the Social Good.
- 11: Behavioral Experiments for the Social Good
- The Diffusion of Behavioral Insight Units
- Transforming Advice on Getting Out the Vote
- 12: Healthy, Wealthy, and Wise
- Wise
- Wealthy
- ... and Healthy
- 13: The Behavior Change for Good Project
- Katy and Angela
- Ambitious Goals
- From Dream to Reality
- Nudging to Improve Health
- The BCFG Launch
- 14: The Ethics of Experimentation
- Experimentation When Incentives Are Not Aligned
- Experiment Aversion
- The Moral Imperative to Experiment
- 15: A Final Case for Experiments and Some Concluding Lessons.
- Experiments Are Part of the Leadership Toolkit
- Using Experiments to Guide Organizational Decision Making
- Should Informed Citizens Be Experiment Averse?
- Notes
- Acknowledgments
- Chapter 1
- Chapter 2
- Chapter 3
- Chapter 4
- Chapter 5
- Chapter 6
- Chapter 7
- Chapter 8
- Chapter 10
- Chapter 11
- Chapter 12
- Chapter 13
- Chapter 14
- Chapter 15
- Index.