The 7 principles of conflict resolution : how to resolve disputes, defuse difficult situations and reach agreement / Louisa Weinstein.
7 Principles of Conflict Resolution is the go-to resource for conflict and dispute resolution, whether you're new to the subject or an experienced practitioner.
Saved in:
| Online Access: |
Full Text (via O'Reilly/Safari) |
|---|---|
| Main Author: | |
| Other title: | Seven principles of conflict resolution. |
| Format: | eBook |
| Language: | English |
| Published: |
Harlow, England ; New York :
Pearson,
2018.
|
| Edition: | First edition. |
| Subjects: |
Table of Contents:
- Cover; Title Page; Copyright Page; Contents; About the author; Introduction; What this book will do for you; What this book will do for the people around you; PART 1 THE THEORY: UNDERSTANDING CONFLICT RESOLUTION; 1 What you need to know about conflict; 2 The language of early conflict resolution; 3 Mediation: What it is and why it works; PART 2 THE PRACTICE: THE 7 PRINCIPLES OF EARLY CONFLICT RESOLUTION; 4 Principle 1: Acknowledge the conflict; 5 Principle 2: Take control of your response; 6 Principle 3: Apply the resolution framework for difficult conversations (Stage 1)
- 7 Principle 3: Apply the resolution framework for difficult conversations (Stage 2)8 Principle 4: Manage the resolution
- the soft mediation assignment; 9 Principle 5: Build a culture of early conflict resolution; 10 Principle 6: Walk the walk
- using conflict resolution tools in everyday life; 11 Principle 7: Engage the safety net
- what to do when informal conflict resolution doesn't work; PART 3 MAKING A SUCCESS OF CIVIL, COMMERCIAL OR EMPLOYMENT MEDIATION; 12 Getting the mediation process off the ground; 13 Preparing for mediation; 14 Becoming a mediator; APPENDICES.
- Appendix 1: Employee questionnaireAppendix 2: Director/team lead questionnaire; Appendix 3: Head of legal/HR/finance questionnaire; Appendix 4: Client/stakeholder questionnaire; Index; A; B; C; D; E; F; G; H; I; M; N; O; P; Q; R; S; T; U; V; W; Y; Back Cover.