The 7 principles of conflict resolution : how to resolve disputes, defuse difficult situations and reach agreement / Louisa Weinstein.
7 Principles of Conflict Resolution is the go-to resource for conflict and dispute resolution, whether you're new to the subject or an experienced practitioner.
Saved in:
| Online Access: |
Full Text (via O'Reilly/Safari) |
|---|---|
| Main Author: | |
| Other title: | Seven principles of conflict resolution. |
| Format: | eBook |
| Language: | English |
| Published: |
Harlow, England ; New York :
Pearson,
2018.
|
| Edition: | First edition. |
| Subjects: |
MARC
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| 100 | 1 | |a Weinstein, Louisa, |e author. | |
| 245 | 1 | 4 | |a The 7 principles of conflict resolution : |b how to resolve disputes, defuse difficult situations and reach agreement / |c Louisa Weinstein. |
| 246 | 3 | |a Seven principles of conflict resolution. | |
| 250 | |a First edition. | ||
| 264 | 1 | |a Harlow, England ; |a New York : |b Pearson, |c 2018. | |
| 300 | |a 1 online resource. | ||
| 336 | |a text |b txt |2 rdacontent. | ||
| 337 | |a computer |b c |2 rdamedia. | ||
| 338 | |a online resource |b cr |2 rdacarrier. | ||
| 500 | |a Includes index. | ||
| 505 | 0 | |a Cover; Title Page; Copyright Page; Contents; About the author; Introduction; What this book will do for you; What this book will do for the people around you; PART 1 THE THEORY: UNDERSTANDING CONFLICT RESOLUTION; 1 What you need to know about conflict; 2 The language of early conflict resolution; 3 Mediation: What it is and why it works; PART 2 THE PRACTICE: THE 7 PRINCIPLES OF EARLY CONFLICT RESOLUTION; 4 Principle 1: Acknowledge the conflict; 5 Principle 2: Take control of your response; 6 Principle 3: Apply the resolution framework for difficult conversations (Stage 1) | |
| 505 | 0 | |a 7 Principle 3: Apply the resolution framework for difficult conversations (Stage 2)8 Principle 4: Manage the resolution -- the soft mediation assignment; 9 Principle 5: Build a culture of early conflict resolution; 10 Principle 6: Walk the walk -- using conflict resolution tools in everyday life; 11 Principle 7: Engage the safety net -- what to do when informal conflict resolution doesn't work; PART 3 MAKING A SUCCESS OF CIVIL, COMMERCIAL OR EMPLOYMENT MEDIATION; 12 Getting the mediation process off the ground; 13 Preparing for mediation; 14 Becoming a mediator; APPENDICES. | |
| 505 | 0 | |a Appendix 1: Employee questionnaireAppendix 2: Director/team lead questionnaire; Appendix 3: Head of legal/HR/finance questionnaire; Appendix 4: Client/stakeholder questionnaire; Index; A; B; C; D; E; F; G; H; I; M; N; O; P; Q; R; S; T; U; V; W; Y; Back Cover. | |
| 520 | |a 7 Principles of Conflict Resolution is the go-to resource for conflict and dispute resolution, whether you're new to the subject or an experienced practitioner. | ||
| 588 | 0 | |a Online resource; title from digital title page (viewed on September 07, 2018) | |
| 650 | 0 | |a Conflict management. | |
| 650 | 0 | |a Interpersonal communication. | |
| 650 | 0 | |a Mediation. | |
| 650 | 0 | |a Problem solving. | |
| 650 | 7 | |a Conflict management. |2 fast |0 (OCoLC)fst00874778. | |
| 650 | 7 | |a Interpersonal communication. |2 fast |0 (OCoLC)fst00977344. | |
| 650 | 7 | |a Mediation. |2 fast |0 (OCoLC)fst01013617. | |
| 650 | 7 | |a Problem solving. |2 fast |0 (OCoLC)fst01077890. | |
| 776 | 0 | 8 | |i Print version: |a Weinstein, Louisa. |t 7 Principles of Conflict Resolution. |d Harlow, United Kingdom : Pearson Education Limited, ©2018 |z 9781292220925. |
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