Benchmarking for best practice : continuous learning through sustainable innovation /

Benchmarking for best practice : continuous learning through sustainable innovation / Mohamed Zairi.

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Bibliographic Details
Online Access: Full Text (via O'Reilly/Safari)
Main Author: Zairi, Mohamed
Format: eBook
Language:English
Published: Oxford ; Woburn, Mass. : Butterworth Heinemann, 2001, ©1996.
Subjects:
Benchmarking (Management)
Total quality management.
Organizational learning.
Organizational learning
Total quality management
Table of Contents:
  • Driving business with quality in the 1990s
  • Achieving a competitive advantage through TQM
  • Critical factors for effective TQM implementation : a benchmarking approach
  • Benchmarking quality systems : the role of auditing
  • Benchmarking innovation management for best practice
  • Benchmarking customer satisfaction for best practice
  • Benchmarking supplier partnerships for best practice
  • Benchmarking TQM in health care for best practice
  • Benchmarking quality in financial services through the EQA self-assessment model
  • Benchmarking performance measurement for best practice
  • Benchmarking processes for best practice
  • External corporate quality reporting for best practice.

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