Rob Markey

Rob Markey (born 1964) is an American author, speaker, and business strategist. Often referred to as the Vince Lombardi of Customer Loyalty, he is perhaps best known for his research and writing on customer experience and loyalty marketing. Markey is also the co-creator of the Net Promoter System of management (NPS), along with fellow Bain & Company consultant Fred Reichheld. Provided by Wikipedia
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  1. 1
    La Pregunta Decisiva 2. 0 : Cómo Utilizan Las Empresas el Sistema de Promotores Netos para Crecer.

    La Pregunta Decisiva 2. 0 : Cómo Utilizan Las Empresas el Sistema de Promotores Netos para Crecer. by Markey, Rob

    Published 2012
    Full Text (via ProQuest)
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  2. 2
    The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world /

    The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world / by Reichheld, Frederick F.

    Published 2011
    Other Authors: “…Markey, Rob…”
    Streaming Audio (via Skillsoft)
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